Wednesday, June 18, 2014

From "the" to "a"

What in the world am I talking about? Do I have a lisp? What’s with that title? Wrong question. It isn’t what, but whom. Let me explain. We all know who I am talking about. In high school, he was “the” man... "the" star athlete, "the" remarkable scholar, "the" ladies’ man…"the" smartest girl, "the" most talented....whatever he or she was, he/she was ultimately “the” guy or "the" girl. Now, graduated from high school, and no longer “the” man or "the" girl.. but rather, one of many. He is “a” scholar, not “the” scholar, for example, and she is "a" smart girl not "the" smart girl. 

Now comes the challenge of accepting and succeeding through the transition from “the” to “a.” How to find resolve in that? How do we accept that? What is the process of rebuilding the ego, the recognition, and the accolades? How does one transition successfully from “the” to “a”?

It is simple! Make it a transition from working and succeeding alone, to working and succeeding as part of a team.

This was my of my #careercurveballs

For several years, I was “the” wound care nurse. I had the knowledge and I was assertive. I could speak to the problem and people looked to me for the solution. Because I was alone in my role, and somewhat overwhelmed, there was always a plan to have another wound care nurse or two, but for the first four years I was “the” wound care nurse.

Over that four year period, I trained nine employees to do what I do. Each one would learn and grow, but would then move on to another facility after only 2-10 months. This wasn’t the plan. The plan was to train and keep committed peers, not train them to leave. Of those people, some went on to work their own wound care programs in another facility. Some didn’t fit the mold I was looking for—motivated, inspired, driven, precise, honest, and transparent. Some just couldn’t stand to be around me after a while, likely because my expectations seemed too high and unattainable by anyone else’s standards. I may have over-expected I now realize. Strong and steady though, I worked through those pitfalls and remained “the” wound care nurse.

Then, I found the right peers—both whom were just as committed to wound care and patient advocacy as I am. Hoorah! I thought, I don’t have to do this alone anymore! This should be the best time at work since starting here 5 years ago! How amazing to finally have some help, right? Right? Wrong. I was struggling more with the help, than I ever did when I was working alone. Why was it such a struggle for me?

It wasn’t until I recognized my ultimate problem with the situation...that I have succeeded in working through the issue. Now that I had two peers working with me, I was finding it very difficult to say that I was “a” wound care nurse. Somehow it felt like a demotion. It should have been a relief, but it just felt so… so less-than. 

Before the help arrived, when an answer was needed about wound care, I was the one people called. When a problem was identified, they looked to me for the solution. When I called the unit nurse, or the doctor’s office, or the staffing office, to clarify who I was I would say, “It’s Kristie, the wound care nurse.” People knew who I was just by me identifying myself as "the wound care nurse."

Transitioning from “the” to “a” was a challenge. It was one of the biggest #careercurveballs I had faced, because at first I resisted this change. I became disgruntled, arrogant, and entitled. My attitude was bitter and pungent. I had lost my title, and couldn’t realize success and could not reclaim my own vision, my focus.

No longer a solo player in the sport of my work, I learned to be a part of a group, a collective effort, a team. In order to continue with the zest and success I initially had on my own, I was forced to learn teamwork, collaboration, respect, conflict resolution, professionalism, and emotional intelligence.

I had more personal growth in one year, than in all the years I worked alone…and that enhanced my professional growth potential more than anything else to date.


Hospital Stays: College or Prison? Influencing the Patient's Choice

I have noticed that patients and health care workers have opportunities that may not be that obvious. How a hospital stay is viewed will have an impact on the outcome for everyone.

Is the hospital a prison or a college for the patient?

As a health care team member, do you think of your patients as inmates or college students? I encourage you to begin to treat your patients as if they were in college, by acknowledging the actions that landed them here, inspiring them to take an active role in their health, and educating them on how they can take action to prevent complications and the worsening of their condition. A successful health care team member is one that recognizes this as the primary goal, and practices this in their role.

As a patient, you are the number one player, the MVP actually, on any health care team. How do you view your hospital stay?

Some of the patients I see tend to view the experience as if it were a prison sentence. Choices they’ve made have now caught up to them. They are here to serve out their punishment as an inmate. Though rehabilitation is possible, reentry is inevitable without some serious changes in lifestyle, and happens more often than not. These patients are here for treatment and treatment alone. Treatment unfortunately, is a reactionary practice, and we all know how reactions can go—some have unexpected outcomes and reactions are more of a gamble.

There are also the patients who participate in their hospital stay as if they were going to college. Whether knowingly or unknowingly, they have made choices that impacted their health, and they have landed in the hospital. Now that they are here, they view it as a gift, a wake up call, a near-miss or a near-loss. While they are here, they work to sponge up all of the knowledge they can, in hopes of learning as much as possible to prevent their condition from getting worse, or to prevent themselves from another condition or disease. These patients want prevention.

Prevention is the action, treatment is the reaction. Everybody plays a part in prevention. Whether it is prevention of a particular disease or unhealthy end, or prevention of further deterioration of an existing disease process, prevention should be the goal of any healthcare facility. Health care workers need to teach prevention and inspire patients to take part in it; patients need to be taught prevention, and inspired to practice it.

Rehabilitation and cure are much harder to come by, much more expensive, and more of a challenge than any prevention will ever be. Prevention can be slow and thoughtful, specific and practiced. Treatment comes at a high price—financially, emotionally, mentally, physically, and spiritually—and is rapid, stressful, and a gamble.

As a health care worker, it is time to recognize and live up to our role. We need to focus on prevention and treat our patients as if they were college students and we were their professors. Their success or failure is directly related to our ability to teach them and to provide them with tools and resources.

As a patient, it is time to recognize that you are not punished, you are not an inmate—rather, you just got a wakeup call and are a college student, and now is the time to learn how to stay awake for your own health.